New system means hours of waiting for patients

Read storyCustomers had to wait as long as six hours for prescriptions from the Princess Margaret Hospital Tuesday.

A new system that is supposed to speed up pharmacy service is creating the holdup.

The delay is caused when staff collect information from patients who have not been to the hospital since the service was put in place.

Patients must answer a few personal questions before they can be registered.

PMH Public Relations officer Thelma Rolle asked the public to be patient while they make the transition.

Full Story in The Tribune here (Page A03)